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Spout Customer Care

Created on 8/1/2007, last active awhile ago.

"Get answers to your questions here!"

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Description:

Have a general question? Need help with some thing on the site? Have a bug you would like to report? Well then, you have come to the right place. No matter what you are having trouble with, we would like to help you find a solution. And maybe, through your own experience with the site, you will want to help other users too. That's what communities are all about.

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Re:Bugs and Errors

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Risselada
Posts 2068

8/12/2007 3:54 AM
posted awhile ago

Re: Bugs and Errors

Risselada:

I just found another movie with the same problem
http://www.spout.com/films/139404/default.aspx
I added it to my lists using the same method of going to the "related movies" tab first.

It's now happening with almost every movie I go to.

Risselada
Posts 2068

8/12/2007 3:54 AM
posted awhile ago

Re: Bugs and Errors

Risselada:

I just found another movie with the same problem
http://www.spout.com/films/139404/default.aspx
I added it to my lists using the same method of going to the "related movies" tab first.

It's now happening with almost every movie I go to.

Risselada
Posts 2068

8/12/2007 3:55 AM
posted awhile ago

Re: Bugs and Errors

Risselada:

I just found another movie with the same problem
http://www.spout.com/films/139404/default.aspx
I added it to my lists using the same method of going to the "related movies" tab first.

It's now happening with almost every movie I go to.

I'm also getting a bug every time I try to post this. IRONY! Let's see if I can actually get it to work

Risselada
Posts 2068

8/12/2007 4:16 AM
posted awhile ago

Re: Bugs and Errors

Risselada:

I just found another movie with the same problem
http://www.spout.com/films/139404/default.aspx
I added it to my lists using the same method of going to the "related movies" tab first.

Under discussion:

Divine Horsemen: The Living Gods of Haiti (1951)

Risselada
Posts 2068

8/12/2007 4:44 AM
posted awhile ago

Re: Bugs and Errors

Looks like it actually went through a couple times.

Something bad is going on tonight. Now I often still can't rate or add a movie to lists even from the other tabs. Also if I'm on a page that is listing movies, I can't rate or add to lists either.

csprague
Posts 393

8/17/2007 11:42 AM
posted awhile ago

Re: Bugs and Errors

Hey Puhnner,

I know what you mean. I have often wanted to receive notifications for threads, but I won't get them unless I have actually repsonded to the thread myself. I think its a good idea to have notification request options for threads, unfotunately, that's probably not an enhancement we will be making any time soon. I am sorry I don't have a better answer than that, but we will keep it in mind for group enhancements for the future.

Christi

csprague
Posts 393

8/17/2007 12:14 PM
posted awhile ago

Re: Bugs and Errors

Hey Risselada,

I was having the same problem with The Simpsons Movie. I couldn't rate it or add it to a list. I still can't completely duplicate the issue, but it seems to be a problem with how the movie pages are rendering the first time they are queried. I actually refreshed the page after trying to "rate" and "add to a list" a couple of times. After I refreshed the page it all worked. Plus, its happening with some movies and not others, so its hard to report as a specific issue. Regardless, I will let our developers know, just so they are aware of the probelm and can possibly fix it. At this point, I hope refreshing the page works for you too.

Christi

Puhnner
Posts 239

8/17/2007 1:08 PM
posted awhile ago

Re: Bugs and Errors

You are always making improvements anyway. It is a surprise every other week here. Perhaps my request could go on a queue somewhere and dusted off and implemented when deemed appropriate or when Kevin Costner makes another film ( Dances with the Wolves; the Philadelphia years )???